In short
Check-in from 14:00, check-out by 10:00. Quiet hours 22:00 to 08:00. No smoking or vaping indoors. Music and parties only as the rules below say. Ask your hosts about pets before booking. Fires only in the designated places and never during a fire restriction. The pool is used at your own risk; children are supervised. Damage you cause is charged at the evidenced cost, and you are given a chance to respond first.
Arrival, departure and your group
Check-in is from 14:00 and check-out is by 10:00, South African time. Please arrange late arrivals in advance. Early check-in and late check-out depend on availability; any charge is disclosed and agreed beforehand. Follow the access instructions in your booking confirmation.
Only approved guests may stay, within the unit's confirmed capacity; visitors need prior approval. Children must be supervised by a responsible adult at all times, especially near water, fires, roads, wildlife and uneven ground. Ask us about the suitability of a particular unit before booking.
Respect for other guests and the property
Please keep noise low, especially during the quiet hours of 22:00 to 08:00. Parties, events and amplified outdoor music need our prior written approval. Please do not disturb neighbouring properties or other guests.
Smoking and vaping are not allowed indoors; use the outdoor areas and dispose of cigarette ends safely. Ask your hosts before booking whether pets can be accommodated in your selected unit. Please discuss assistance-animal requirements with us individually.
Use the accommodation and equipment responsibly, and report accidental damage, hazards or missing items promptly. We may ask you to pay the reasonable, evidenced cost of repairing or replacing damage for which you are responsible, excluding ordinary wear and tear and subject to the law. We explain the amount and give you an opportunity to respond; there is no automatic penalty and no undisclosed card charge.
Fires, water and outdoor activities
Use fires and braais only in the designated places and only when the property's and the district's fire restrictions allow. Never leave a fire unattended, keep children clear, extinguish fires completely and never put hot ash or coals in bins. Buying firewood does not permit a fire during a restriction.
Eagle's Nest House has a swimming pool, used at your own risk. Ask your hosts about the pool safety features, water depth and any accessible dam or river before your stay. Supervise children continuously, never dive into unknown water and do not swim when conditions are unsafe.
Before hiking the Boesmanskloof trail or any other outdoor activity, check the weather, route conditions, access and permit requirements with CapeNature or the relevant authority. Take suitable equipment and water, and tell someone your plan. Accommodation does not automatically include hiking permits, guided activities or access across neighbouring land.
Emergencies and serious breaches
Before arrival, ask your hosts for the current emergency contact arrangements, emergency instructions, exact accommodation location and access directions. Report any safety concern immediately. Serious unsafe or disruptive conduct may require us to restrict an activity or end a stay where lawful and proportionate; any refund or charge remains subject to the applicable law. These rules do not exclude our liability or remove your statutory rights.