Booking and Payment Terms

Who you are booking with

These terms apply to direct bookings with Retief Oosthuizen, trading as Boesmanskloof McGregor (“we”, “us”), for Onverwacht Cottages and Eagle's Nest House near McGregor. Business/contact address: 5 Warrenstraat, Robertson, 6705. This is not the accommodation arrival address.

Website: boesmanskloofmcgregor.com · Telephone or WhatsApp: +27 82 612 4623. These terms, our Cancellation and Refund Policy, our House Rules and the details in your booking confirmation together form the terms of your stay. Please read them before paying and ask us if anything is unclear. Our Privacy Notice explains how we handle your personal information.

Availability and confirmation

We check availability before we invite payment. A search result, enquiry or quote is not a confirmed booking. When you book online, your dates are held for 30 minutes while you pay; the expiry time is shown before payment, and an expired hold does not guarantee availability. Full payment of the total shown is required to confirm your stay. We confirm the booking in writing once the payment has been verified and the accommodation allocated. A payment slip, a pending bank transaction or a payment-screen message on its own is not a confirmation.

Your confirmation shows the unit, arrival and departure dates, number of guests, included services, selected extras, the total paid and your booking reference. Please check it promptly and tell us about any error.

Prices and payment

Prices are in South African rand (ZAR). Before you pay we show the accommodation charge, any applicable taxes and mandatory fees, the optional extras you selected and the final total. The price covers only the items described in your booking summary; optional extras are never added without your selection.

Cottages: R400 per adult per night. R300 per child under 12 per night. Minimum R800 per cottage per night. Eagle’s Nest House: R600 per adult per night; R400 per child under 12 per night. Minimum nightly charge R3600. Minimum stay: one night at every house.

For online checkout, the payment methods are: card (and, where Yoco offers them, Apple Pay or Google Pay) through Yoco, whose details and security information are shown before you pay.

During online checkout, you can review and correct your dates, guest details, extras and total, or leave the checkout, before placing the order. After confirmation, keep your confirmation and receipt. For another copy of your booking record or of the terms you accepted, contact us on WhatsApp at +27 82 612 4623.

Failed payments and payment discrepancies

If a payment fails or stays pending, contact us before paying again; we will check the transaction and availability. A failed payment does not by itself create a booking.

If money arrives after a hold has expired, we check availability before accepting the booking. If the accommodation is no longer available we refund the payment or offer an alternative that you may choose to accept; we will not move you to another date or unit without your agreement. Verified duplicate payments are refunded.

Optional firewood

Firewood can be added to your booking at R40 per bag, subject to availability. In online checkout, the default quantity is zero and the firewood subtotal is shown separately from the accommodation. Supply: ordered wood will be at your cottage on arrival. Ask your hosts to confirm the bag size before ordering. If we cannot supply a paid extra, we refund it; any change to its price or quantity is agreed with you first. Bringing or using firewood remains subject to the fire-safety rules and any fire restrictions in force.

Guests and occupancy

Please give accurate guest numbers and tell us about any change. Only the number of guests confirmed for the selected unit may stay overnight. Visitors, additional guests and changes to the party need prior approval and must stay within the unit's confirmed capacity; any additional charge is disclosed and agreed first.

If you book on behalf of others, make sure they receive these terms and the House Rules. Tell us before booking about any access or accommodation requirements so that we can explain the actual facilities and their limits; not every unit or outdoor area suits every guest.

Changes and other booking channels

Date or unit changes depend on availability and the price of the revised stay. We explain any price difference, and any reasonable cancellation charge on the original booking, before you decide. A change request on its own is never treated as a cancellation or as forfeiture of your payment. Bookings made through LekkeSlaap or another platform are subject to that channel's terms, including its payment and cancellation process. These website terms do not replace the terms of an existing booking. Contact the original channel where required, and copy us if you need help.

Applicable law and questions

These terms are governed by South African law, without limiting any mandatory rights or remedies that apply to you. For booking questions or complaints, contact +27 82 612 4623 by telephone or WhatsApp. Cancellation requests follow our Cancellation and Refund Policy.